Your guide to managing bookings

It’s important to us that members (like you!) have access to sessions they'd like to take.

If you can't make a session, in order to open a space in time for others, please follow the guide below and kindly CANCEL of TRANSFER your session at least 24 hours before the session start time. This will allow your Flow Studio community members access to the session they’d like to take.

Please manage your bookings through the link below and log in to the booking schedule page.

Booking Schedule

The following guide shows how to TRANSFER sessions to an alternative date or time, or CANCEL them if you do not wish to transfer.

(Please choose to TRANSFER to an alternative date within 14 days of your original booking.)

STEP 1

OR, from your email confirmation select 'VIEW BOOKING'

STEP 2

Next to the session you'd like to change, or cancel, select 'TICKET OPTIONS'

STEP 3

To change the date select 'TRANSFER TICKET'

STEP 4

From the drop down menu select the Day, which also indicates the Level

STEP 5

Select day and time. Options are given for future bookings. Please choose a date within 14 days of your original booking.

If the chosen alternative session is fully booked

JOIN A WAITING LIST

You can 'Join Waiting List' by choosing this option on the booking schedule page. This option is displayed on the top right corner of the chosen session.

It's possible to join a waiting list up to 14 days before the session commences.

(LESS than 24hrs before session starts)

LATE NOTICE CANCELLATION

No TRANSFER option available.

Please CANCEL your ticket so that it is available for others to attend.

Ordinarily, late notice cancellations are forfeited.

Please contact Sharron to see if it's possible to transfer.

POLITE NOTICE

Every attempt should be made to TRANSFER or CANCEL a session by allowing MORE than 24hrs notice. Thank you.

Sessions that are not cancelled or transferred are lost

Where it is possible for you to cancel sessions with adequate notice this will help to keep our booking system working efficiently. Unfortunately short notice before the session commences does not leave opportunity for others to take the space.

Guide to Session Levels

When booking sessions please choose a level that suits you:

Foundation: Beginners level, gentle flow
Progressive: Intermediate level
Performance: More dynamic level for those with generally good level of fitness with no injuries.

Please don't hesitate to reach out if you have any problems or questions regarding your bookings!

The Flow Studio team